SumWise Support

Support

Microsoft Store is authoritative for purchases made through Microsoft Store. Avery handles Direct Desktop payment review, private license delivery and purchase support. Avery provides direct support for Desktop product behavior and for SumWise Compute private-alpha access, service issues, documentation, and feedback.

SumWise Desktop Product Support

For bugs, calculation or product behavior, documentation problems, and product feedback, email avery@sumwisecalc.com.

Report a bug

What To Include In A Desktop Bug Report

When reporting an issue, please include:

Your installed SumWise version and whether you use Microsoft Store or Direct.
Windows version.
The exact expression, command, or workflow involved.
Steps to reproduce the issue.
What you expected to happen.
What actually happened.
Screenshots are optional; include only non-sensitive details that help explain the problem. Remove personal data, passwords, licence files and payment information.

Windows Desktop Support

The 3.1 workflow notes cover four-language bounded Ask and exact workflows, alongside contextual CAS, saved 3D work, quantities, guided comparisons, Values/CSV and selected HTML reports. Check Store for your available version; include the actual installed version in any support request.

The established SumWise Windows desktop tools cover scientific calculation, interactive graphing and export, supported symbolic math, calculus helpers, statistics, matrices, vectors, unit conversion, constants, and Function Reference tools. Feedback is especially useful for polish, usability, graphing, symbolic-math edge cases, unit conversion workflows, and documentation clarity.

Direct Desktop Delivery and Purchase Support

For the US$24.99 one-time Direct purchase, email avery@sumwisecalc.com to confirm the supplied Direct version and agree delivery timing before payment. Review the Direct conditions and existing checkout before paying. After verification of a successful/paid LIVE Desktop payment and your named-holder information, Avery manually supplies restricted Google Drive access to the approved application and third-party source materials, and delivers your license separately and privately.

Checkout completion, a pending payment, a screenshot or the Stripe confirmation page does not activate or license SumWise. For re-delivery, cancellation, refunds or an unexpected purchase, contact Avery; entitlement/payment is checked under the approved Direct terms and applicable law. Do not email payment-card details, passwords or license-signing credentials.

The initial Direct download is unsigned; Windows may warn or block it. Do not disable Windows security. Keep the supplied folders together and follow Application/README.txt, including the Microsoft v14 x64 runtime prerequisite (14.51.36247 or a newer compatible supported release). Current-PC acceptance does not guarantee every Windows device. The Microsoft Store purchase/trial is separate. Direct purchase conditions.

Third-party sources and licences

SumWise 2.6.0 third-party source materials: Qt 6.10.1 sources, licence texts, checksums and replacement instructions. Source availability is separate from application release availability.

Microsoft Store Purchases And Licensing

The seven-day trial is Store-only. A Direct license does not unlock the installed Store app. Do not assume Store trial state or workspace files transfer automatically between editions.

Use Microsoft Store support for purchase transactions, receipts, trial transactions, Microsoft account or Store issues, and Store licensing matters where Microsoft is authoritative.

SumWise Compute Access And Support

For private-alpha access, integration questions, or service issues, email avery@sumwisecalc.com. The current Compute interface and Quick Start are described on the SumWise Compute page.

For a Compute issue report, include safe diagnostic details when available:

Approximate timestamp and time zone.
Request ID.
Endpoint and HTTP status or problem code.
Expected and observed behavior.
A minimal sanitized reproduction when practical.

Never email a plaintext API key or an Authorization header. Remove credentials and other secrets from diagnostic material before sending it.

Historical service support

Custom Figures, Calculation QA Review, Website QA and custom software services are not open for new orders. Existing agreements, delivery, privacy and refund obligations are unchanged. For a prior transaction, use existing-agreement support; send only non-sensitive details, not credentials or payment-card data.

Existing review payment, delivery and cancellation support

Existing Calculation QA Review agreements

This is support for prior agreements, not an offer for new reviews. For existing agreed scope, delivery or payment questions, email avery@sumwisecalc.com. Use synthetic examples; do not send customer records, payment-card details, credentials or system access.

For cancellation or an unexpected purchase before scope agreement, contact Avery; we check the payment and agreed terms before confirming work or any refund. See review delivery, cancellation and refund arrangements and Stripe payment privacy. If scope is already agreed, view the historical agreed-payment instructions.